Service Delivery & Support
IT supports our clients with technology when and where they need it the most. Help with technology used at ±«Óãtv is offered via walk-up service desks, phone, concierge support, and special event services, and is also delivered online via live chat, email, and extensive self-help documentation.
Contact the IT Service Desk
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Phone: 813-974-HELP (4357)
Monday-Thursday: 7:30 AM - 8 PM
Friday: 7:30 AM – 5PM
Saturday: 9 AM - 6 PM
Sunday: 9:00 AM – 3PM - Email: help@usf.edu
- Chat: Click to chat with a technician.
Self Service
Use our to find useful information about ±«Óãtv IT supported systems.
Clinical Practice issues
(e.g., Epic, clinic technology, patient related issues or requests) should be submitted via one of the following ways.
- Phone: 813-844-7490
- Email: helpdesk@tgh.org
IT Repair Center
- Our Dell and Apple certified technicians offer professional computer repair services.
- Certified technicians can perform warranty repairs on Apple, Dell and Microsoft desktops and laptops.
- These services are accessible to ±«Óãtv's active faculty, staff, and students for their ±«Óãtv and personal desktop and laptop computers.
- Hours are Monday-Thursday from 8am - 3pm (appointment required)
- Located in the main campus library - LIB 117
Walk-Up Service
Walk up service desks are available at multiple convenient locations to help you with:
- Reset passwords and MFA
- Install printers and assist with printing issues
- Install software
- Help with Wireless connectivity
- Limited reimaging of computers
±«Óãtv Library (LIB)
Special August Hours
Monday 8/4 – Thursday 8/7
8:00am – 10:00pm
Monday 8/11 – Thursday 8/14
8:00am – 6:00pm
Monday 8/18 – Thursday 8/21
8:00am – 6:00pm
Monday 8/25 – Thursday 8/28
7:00am- 2:00am
Friday
8:00am - 6:00pm
Saturday
12:00pm – 5:00pm (Closed 8/16)
Sunday
12:00 pm – 5:00pm (Closed 8/17)
±«Óãtv Health Morsani College of Medicine Downtown (MDD)
Monday - Friday: 8:00am - 5:00pm